Who we are

 Our website address is: http://majom66.sg-host.com/

Placing an order

  • Browse the Forest Essentials Online catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on “Order”.
  • When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order.
  • You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.
  • Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.

    Cash on Delivery Policy

    • We have the option for ‘Cash on Delivery’ on orders above INR 2,999/- for domestic orders only. We follow all safety protocols, along with our courier partners to ensure the package that reaches you is safe.
    • If you are physically unavailable for during the time of delivery, please suggest an alternative address or contact number of a reliable source at service@forestessentialsindia.com within 48 hours of order placement, for successful delivery.
    • If a ‘COD’ order is returned to us due to your unavailability or any other reason, we will only reship the same order only if you convert it to a prepaid order, post-delivery failure.
    • If a customer refuses the delivery of a ‘COD’ order more than twice, he/she would not be eligible for ‘COD’ for all future orders. Then, he/she can only choose to place a prepaid order on the website.
    • Shipping/billing address can’t be changed once the order is placed. No modifications can be made post successful placement of orders. For further queries, you may get in touch with our Customer Care team on email at service@forestessentialsindia.com or chat with us from Monday to Saturday, from 9:30-6:30 PM IST.
    • If a ‘COD’ order is to be cancelled, please inform our customer service team by sending an email at service@forestessentialsindia.com with the order number on the same date that you placed the order.
    • Due to the ongoing COVID-19 situation, please bear with possible dispatch and delivery delays of your order. Click here to know more about our COVID-19 safety measures.
    • COD orders cannot be refunded in the original mode of payment. It can only be refunded via the brand online voucher.

    Pricing Policy

    • The product prices listed are current and updated. However, these are subject to change without advance notice.
    • All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.
    • All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.
    • Our products are liable for GST in India.
    • All international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end.

    Payment Security

    All transactions at Forest Essentials Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Forest Essentials Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.

    You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

    What is a CVV/CVC?

    The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4-digit code embossed or imprinted on the reverse side of your credit card, in the signature area.

    Out of stock Items

    We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. Forest Essentials Online does not back order, that is, we do not accept orders which we cannot fulfil immediately.

    Cancellation Policy

    If you wish to cancel your order, you can do so by sending us an email on service@forestessentialsindia.com within 24 hours of placing the order. You can also call our Customer Care on +91-8010200666 (Timings: 9:30 am – 5 pm IST), within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

     

    Product Quality Related Complaints

    In the case of a product quality concern, please send us an email at service@forestessentialsindia.com within 7 days of the date of receipt of the product and with the following details. We shall take 24 to 48 hours to review the email and revert back:

    • Order number
    • Product that is highlighted for quality issue
    • Please specify if you are a Soundarya Club Loyalty Member or not along with card number
    • Details of your Request
    • Images or videos to support the complaint along with an image of the back label of the product where the Batch details are clearly visible

    In the case of a quality issue highlighted our team will first connect you with an in-house Ayurvedic Doctor within 2 working days. Depending on the nature of the complaint, the conversation with our Doctor and his or her analysis of the situation, our customer team representative will then request to have the product sent back to our factory for a quality assessment, the quality report will then be available post 7 working days from receiving the product for quality check.

    All products to be shared for inspection must be physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

    • Address of dispatch
    • Name & Address of the customer
    • Order number
    • Contents of the package

    Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.

    If the product passes the test and matches the complaint, we shall initiate return/exchange process within 7 days of the consignment being received by our quality inspection team. The overall quality inspection process starting from pick-up to the final response would involve a time period of 3 weeks’ minimum.

    Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable

    No cash refunds are permitted.

    Shipping Policy

     What locations do you deliver to?

    We primarily ship through our channel partner SHIPROCKET primarily. Our coverage areas are limited to the areas covered by our channel partner.

    What is the standard delivery time?

    Please allow eight to ten days for your order to reach. Metro areas usually reach within 4 days.

    CASH ON DELIVERY (COD)

    There is no  COD  currently available  on our products.

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